Summary of Complaints

Complaints Received Per Day: 0
Complaints Processed Per Day: 0
Complaints Resolved Per Day: 0
Number of Complaints Received: 0
Number of Complaints Resolved: 0
Number of Complaints Outstanding: 0
Number of Complaints with Delayed Resolution: 481
Grievances responded to and/or resolved within the stipulated service standards: 59.8 %
Grievances registered related to delivery of project benefits that are actually addressed: 51.7 %

The averages are based on 30 days period data.

Complaint Statistics

Complaint Map

Summary Table

Age of Grievances and Complaints
Total<= 7 days<= 14 days<= 21 days<= 28 days<= 56 days<= 84 days>= 85 days
Number 1005 0 0 0 0 0 0 1005
% 100% 0% 0% 0% 0% 0% 0% 100%


Within Service StandardTime to Resolve Grievances and Complaints
Total<= 7 days<= 14 days<= 21 days<= 28 days<= 56 days<= 84 days>= 85 daysUnresolvedResolved
Number 1005 601 194 0 3 0 37 119 171 481 524
% 100% 59.8% 19.3% 0% 0.3% 0% 3.7% 11.8% 17% 47.9% 52.1%
High Priority 702 505 100 0 1 0 20 53 51 477 225
Medium Priority 280 90 90 0 2 0 16 52 119 1 279
Low Priority 23 6 4 0 0 0 1 14 1 3 20
High Priority 100% 50.2% 10% 0% 0.1% 0% 2% 5.3% 5.1% 77.5% 22.5%
Medium Priority 100% 9% 9% 0% 0.2% 0% 1.6% 5.2% 11.8% 72.2% 27.8%
Low Priority 100% 0.6% 0.4% 0% 0% 0% 0.1% 1.4% 0.1% 98% 2%
Grievances and Complaints Related to Project Benefits
Number 985 593 190 0 3 0 33 114 169 476 509
% 100% 593 19.3% 0% 0.3% 0% 3.4% 11.6% 17.2% 48.2% 51.8%
High Priority 695 501 99 0 1 0 18 53 50 474 221
Medium Priority 274 88 88 0 2 0 14 51 118 1 273
Low Priority 16 4 3 0 0 0 1 10 1 1 15
High Priority 100% 50.9% 10.1% 0% 0.1% 0% 1.8% 5.4% 5.1% 77.5% 22.5%
Medium Priority 100% 8.9% 8.9% 0% 0.2% 0% 1.4% 5.2% 12% 72.3% 27.7%
Low Priority 100% 0.4% 0.3% 0% 0% 0% 0.1% 1% 0.1% 98.5% 1.5%
Grievances and Complaints Related to Project Benefits and Related to Females
Number 161 139 1 0 0 0 1 0 0 159 2
% 100% 139 0.6% 0% 0% 0% 0.6% 0% 0% 98.8% 1.2%
High Priority 161 139 1 0 0 0 1 0 0 159 2
Medium Priority 0 0 0 0 0 0 0 0 0 0 0
Low Priority 0 0 0 0 0 0 0 0 0 0 0
High Priority 100% 86.3% 0.6% 0% 0% 0% 0.6% 0% 0% 98.8% 1.2%
Medium Priority 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0%
Low Priority 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0%
The GCLS was developed with the support of ACP-EU