Blue Flower


What is all about?

Environmental and social safeguard policies are a cornerstone of supporting sustainable poverty reduction. The objective of these policies is to prevent and mitigate undue harm to people and their environment in the development process. 

A key to the successful application of safeguard policies is citizen engagement. There are many ways of achieving this, but one of the most effective is through the use of the Internet.

The Grievance and Complaints Logging System

The Grievance and Complaints Logging System (GCLS) was developed to help facilitate citizen engagement. It is a Joomla based system which provides a mechanism for organizations to receive complaints and grievances from the public, to process them in a systematic manner, and to provide reports on the resolution rate. A video of the GCLS operations in a Powerpoint presentation can be downloaded here or watched on YouTube. A test system for playing with is at

For further information please visit the 'Files' page and download the user's guide.

The following are some projects using the GCLS: